Shipping Policy
Effective Date: 14 July 2026
1. Where We Ship
EPOCH ships worldwide, including Italy, the European Union, the United Kingdom, the United States, Canada, Australia, New Zealand, and Japan. Certain destinations may be unavailable due to carrier or customs restrictions. Available destinations are shown at checkout.
2. Order Processing Time
Processing time is the period we need to prepare your order for dispatch, and it is separate from the delivery time.
THE CLASSIC, THE COLLECTOR, GRAND FOLIO: prepared and dispatched within 3 business days of payment confirmation.
THE LEGACY and THE ATLAS: these editions carry your name in gold foil and are hand numbered, so each copy is finished individually. Preparation requires up to 10 business days from payment confirmation. This longer term is expressly agreed at the time of purchase.
THE MONOLITH: see section 4.
Orders placed on weekends or public holidays are processed on the following business day.
3. Delivery Times
Delivery times begin once the parcel has been dispatched, and are added to the processing time above. The following are carrier estimates, and they are not guaranteed terms:
Italy: 1 to 3 business days
European Union: 3 to 6 business days
United Kingdom, United States, Canada: 5 to 10 business days
Australia, New Zealand, Japan, and other destinations: 7 to 15 business days
Customs clearance outside the European Union may extend these times.
4. THE MONOLITH
THE MONOLITH is crafted and dispatched directly by MT Luxury Wood, the atelier that makes its wooden case. Each copy is worked by hand and engraved with your name, and preparation requires up to 20 business days from payment confirmation. This longer term is expressly agreed at the time of purchase.
For this reason, THE MONOLITH travels separately from any other item in the same order. You receive its tracking details as soon as the parcel leaves the atelier. Every other term of this policy applies to THE MONOLITH in full.
What to include in the Shipping Policy
5. Shipping Costs
Shipping costs are calculated at checkout, based on the destination, the weight, and the number of items in your order, and they are shown in full before payment is completed.
Shipping is free within the European Union on orders above 150 euros.
6. Customs Duties, Import Taxes, and Fees (Destinations Outside the European Union)
Orders shipped outside the European Union may be subject to customs duties, import taxes, and handling fees applied by the destination country. These charges are set by the authorities of that country, they lie beyond our control, and they are the responsibility of the recipient. They are payable in addition to the purchase price and the shipping cost. We recommend checking the applicable rules with your local customs authority before ordering. Parcels refused because the recipient declines to pay applicable duties are treated as refused deliveries under section 10.
7. Tracking
Once your order is dispatched, you receive a confirmation email with a tracking number. Tracking information may take up to 2 business days to become active on the carrier's system.
8. Delivery Address
The recipient is responsible for providing a complete and accurate delivery address. Please review it carefully before completing your order, as we are unable to modify an address once the parcel has been dispatched. Parcels returned to us, or delivered elsewhere, because of an inaccurate or incomplete address supplied by the customer may be reshipped at the customer's expense.
9. Damage or Loss in Transit
We take great care in packaging every copy. Should your parcel arrive damaged, please write to info@epochwine.it within 3 days of delivery, attaching photographs of the outer packaging and of the item. Prompt notice allows us to open a claim with the carrier and to resolve the matter for you. Where a parcel is lost in transit, please contact us so that we may open an investigation with the carrier and arrange a replacement or a refund in accordance with applicable consumer law.
10. Refused or Unclaimed Deliveries
Where a parcel is refused on delivery, or is left unclaimed at a collection point and returned to us, we contact you to arrange reshipment. Reshipping costs, and any return charges applied by the carrier, are borne by the customer. Where reshipment is declined, we issue a refund of the purchase price, with shipping costs and any charges incurred deducted.
11. Circumstances Beyond Our Control
We are not liable for delays caused by events beyond our reasonable control, including customs inspections, strikes, extreme weather, carrier disruption, or measures taken by public authorities. Where such an event occurs, we keep you informed and work with the carrier to deliver your order as soon as possible.
12. Returns and the Right of Withdrawal
Consumers within the European Union may withdraw from a purchase within 14 days of receiving the goods, as set out in our Terms and Conditions. In accordance with Article 59 of the Italian Consumer Code, the right of withdrawal is excluded for goods made to your specifications or clearly personalized. This applies to EPOCH editions bearing your name, and to editions produced to individual specifications. This exclusion is brought to your attention before your order is placed.
13. Business Customers
For orders placed by professionals and business customers, risk of loss and damage passes upon handover of the goods to the carrier, and the terms agreed in the relevant commercial offer prevail over this policy.
14. Contact
For any question regarding shipping, please write to info@epochwine.it.